Dispute Policy
Effective for every payment made through The Hire Depot. Plain English, no fine-print games.
What's covered
Payments made through The Hire Depot (deposits, balances, or full payments). If you paid cash, check, Zelle, or anything off-site, we have no payment record and can't intervene — that's the tradeoff of going off-site.
How to open a dispute
Email disputes@thehiredepot.com within 14 days of the payment (or the agreed completion date, whichever is later) with your conversation link and what went wrong. Both sides are notified the same day.
What we review
The full on-site record: the message thread, the agreed price and scope, payment records, photos from both sides, and the portfolio/review history of the business. This is why on-site conversations matter — they're your evidence, automatically.
Timeline & outcomes
We respond within 2 business days and aim to resolve within 10. Outcomes can include: full or partial refund, payment released to the business, a documented redo agreement, or — where warranted — removal of a business or customer from the platform. Decisions are documented and shared with both sides.
Chargebacks & abuse
Filing a card chargeback instead of using this process, or a pattern of disputes across jobs, is reviewed as potential abuse. Accounts that abuse disputes lose on-site payment access and may be banned — this protects the honest majority on both sides.
The short version
Keep it on the site and you're covered by the record. We read everything, we're fair, and we're fast. Off-site, you're on your own.